We are based in Vancouver, Canada. Our online customer base is primarily in both Canada and the USA, as well as overseas. Being an on-line retailer is how we keep our Merino products as affordable as possible. If you have any questions about our products, feedback of a product you've purchased, or if you're interested in organizing a group buy, then please contact us by filling in the form below. Sign up to our email list using the link on the bottom of our homepage, and follow us on Facebook & Instagram@simply_merino for notifications of giveaways, sales, and product announcements.