Shipping is free for orders over $300. For US customers, we offer Dynamic pricing with USPS. For orders shipping within Canada, we offer dynamic pricing with UniUni within major urban areas.

Free Local Pickup in Vancouver is available.

US and Canadian customers do not pay duties or tariffs on our products.

You will receive a shipping notification once your shipping label has been created. It may take up to 72 hours for the shipping carrier to activate your tracking number. We cannot guarantee when your order will arrive. Consider any shipping or transit time offered to you by Simply Merino Co or the shipping carrier as an estimate. We encourage you to order in a timely fashion if you need your items by a specific time.

Once the shipping carrier is in possession of the package, Simply Merino is not responsible for any shipping delays. Shipping delays, lost or damaged packages, and undelivered/missing packages are the responsibility of the shipping carrier. Simply Merino does not replace or refund orders that are marked as ‘delivered’ by the shipping carrier. We recommend reaching out to the shipping carrier in these instances or contact your local police in case you think the package has been stolen.

If you need assistance in contacting the shipping carrier or have any questions, please reach out to our customer service team at info@simplymerino.com. We are happy to help and provide you with additional information.

We work hard to process and ship your orders as quickly as possible. Orders are processed by our team within 2-5 business days. We are a very small team, please be patient and kind with our team members when inquiring about your order.

If you need to make an adjustment to your order once it has been placed, please contact info@simplymerino.com right away. We cannot guarantee cancellations/order adjustments/or address changes, but we will always do our best to accommodate when possible.