Shipping policy

For our US customers, we offer Dynamic pricing with USPS. For orders shipping within Canada, we offer dynamic pricing with UniUni within major urban areas. Due to the Canada Post strike, outside urban areas we offer Purolator Ground, though our flat rate has increased. Purolator Ground is 12.99 within BC and 24.99 for the rest of Canada.

Free Local Pickup in Vancouver is available.

You will receive a shipping notification once your shipping label has been created. It may take up to 72 hours for the shipping carrier to activate your tracking number. We cannot guarantee when your order will arrive. Consider any shipping or transit time offered to you by Simply Merino Co or the shipping carrier as an estimate. We encourage you to order in a timely fashion if you need your items by a specific time.

Once the shipping carrier is in possession of the package, Simply Merino is not responsible for any shipping delays. Shipping delays, lost or damaged packages, and undelivered/missing packages are the responsibility of the shipping carrier. Simply Merino does not replace or refund orders that are marked as ‘delivered’ by the shipping carrier. We recommend reaching out to the shipping carrier in these instances or contact your local police in case you think the package has been stolen.

If you need assistance in contacting the shipping carrier or have any questions, please reach out to our customer service team at info@simplymerino.com. We are happy to help and provide you with additional information.