Refund policy

We will gladly accept any returns within 60 days from date of purchase as long as items are still in NEW condition (not worn or washed). Please send your items back to us at the address below, and include your name, order number, and reason for return with your item. We do NOT pay for return shipping.

Please reach out to our customer service team within 30 days of purchase if any item arrives with manufacturing/workmanship defects, fabric defects, or if there are any fulfillment errors in your order. We will work to get your order corrected as quickly as possible and pay for return shipping.

Returns will be processed within 2-5 business days after we receive your return.

The following items are FINAL SALE:

  • UNDERWEAR
  • Gift Cards
  • Shipping Fees
  • Items not purchased directly through our website
  • Items discounted by more than 25%

Please take the time to look at our fitting guides, product details, and/or reach out if you have any questions regarding sizes and products before purchasing.

If you have any questions, please contact us at info@simplymerino.com.

 

Return Address

For our customers in CANADA:

Simply Merino
8188 Manitoba St #410
Vancouver BC, V5X 0L5, Canada


For our customers in USA:

Simply Merino
753 Reina Del Mar Ave
Pacifica, CA, 94044